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Delivery Information

Welcome to Atsmbiye,

At Atsmbiye, we strive to provide you with seamless and efficient delivery services for all your cross-border shopping needs. Here's an overview of our delivery policies and practices to help you understand what to expect when you place an order with us.

1. Shipping Methods

  • We offer a range of shipping methods, including standard shipping, expedited shipping, and express shipping, depending on the destination country and the items you purchase.
  • Shipping costs and estimated delivery times will be displayed at checkout for your selected shipping method.

2. Delivery Times

  • Delivery times vary depending on the shipping method chosen, the destination country, and customs clearance procedures.
  • Standard shipping typically takes longer than expedited or express shipping options.
  • Estimated delivery times are provided as a guide only and may be subject to delays due to unforeseen circumstances, such as weather conditions, customs inspections, or holiday seasons.

3. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to check the status of your order on the website of the shipping carrier handling your package.
  • If you have any issues with tracking your order, please contact us using the contact information provided below.

4. Customs Clearance

  • It is important to note that cross-border shipments may be subject to customs clearance procedures in the destination country.
  • You may be required to pay additional customs duties, taxes, or fees upon receipt of your package. These charges are not included in the shipping costs and are the responsibility of the recipient.
  • We recommend checking the customs regulations of your destination country before placing an order.

5. Undeliverable Packages

  • If a package is undeliverable due to an incorrect address, refusal to accept the package, or other reasons, it may be returned to us.
  • In such cases, we will contact you to arrange for re-delivery or to issue a refund, minus any shipping costs incurred.

6. Damaged or Missing Items

  • If your package arrives damaged or if an item is missing from your order, please contact us immediately using the contact information provided below.
  • We will work with you to resolve the issue, which may include replacing the damaged or missing item or issuing a refund.

7. Contact Us

  • If you have any questions or concerns about our delivery policies or practices, please do not hesitate to contact us at 13659785410@163.com.

Thank you for choosing Atsmbiye for your cross-border shopping needs. We look forward to delivering your orders safely and efficiently.